Thank you so much for sharing your feedback Freda, and for using our templates more than once. I'm sorry to hear you experienced spacing issues in Word, and I’d like to help clarify. Our templates are fully customizable in Word — no elements are intentionally locked. However, if some editing tools appear greyed out (such as the Line Spacing tool), it’s often because the document is opening in Protected View, which can restrict editing and certain features. To enable full editing, please go to File > Info, select 'Protect Document', and choose 'Enable Editing'.
Also, please make sure you’re using an activated, full version of Microsoft Word on a laptop or desktop computer. If you don’t have it (or you're using an older version), Microsoft offers a free one-month trial of Microsoft 365, which includes the latest desktop version of Word. You can find more information here: https://products.office.com/en-us/try.
I truly appreciate your feedback and would love another chance to exceed your expectations in the future. Matt, Funeral Templates Co-Founder.