FAQ's

If you can't find the information you need below, please send us a message.

What are the payment options?
You can pay for your template using any of the following payment options:

MasterCard, Visa, American Express, Paypal or Apple Pay.

How do I download my template?

You can download your template directly from the checkout page after the payment has been processed. To download, simply click on the 'download now' link. You will also receive an email from Funeral Templates with a link to access your files. 

What software/program do I need to edit the template?

You can edit the files using Microsoft Word on a desktop or laptop. Microsoft Word is available for PC or Mac (the Mac version is called 'Microsoft Word for Mac'). Please note: The files will not load or edit properly with Google Docs, Mac Pages, Open Office or free Microsoft Word apps. 

Can I add more text?

Yes. All the text is editable so you can edit, move, or delete any of the text. To add any additional text boxes, it's best to copy and paste one that is already in the template as it has been set up correctly. 

Can I add more photos?

Yes. All the photos are editable so you can replace them with your own, add more or delete them. Included with your template files is a help guide with step by step instructions on how to do this.

Can I contact you if I need help editing the template?

Yes, you can send a message via the contact page and we will respond as soon as possible. There is also a video tutorial and a downloadable help guide available on the 'How to edit' page.

What if I don't have Microsoft Word?

If you don't have Microsoft Word you can download a free trial from the Microsoft website here.

Do you offer refunds or exchanges?

Your satisfaction with our funeral templates is important to us and we work hard to create high quality products that are easy to use. Because our templates are digital products delivered via Internet download, they are non-returnable, so we generally do not offer refunds. 

However, if you change your mind about your purchase and you have not downloaded the template, we are happy to issue you a refund upon your request.

Refund requests made after you have downloaded our product are handled on a case by case basis and are issued at our sole discretion. Refund requests must be made within fourteen (14) days of your original purchase and will be processed within three (3) business days.

You can request a refund by sending us a message on our contact page here

 

Do you offer a printing service?

Funeral Templates does not print or deliver any physical products. You are responsible for proof reading, preparing and printing your templates.   

Can the templates be used for commercial use?

No. All templates are for your personal use only. You can use the funeral templates to make a funeral program or matching stationery items for a friend or relative. The templates cannot be resold or used in any part to make physical items for sale and cannot be distributed for free or made freely available online.