Frequently Asked Questions

If you can't find the information you need below, please send us a message.

How do I download my template?

You can download your template directly from the checkout page after the payment has been processed. To download your files to a computer (not a phone or tablet), click the Download Now button once and wait for your files to download. This may take a few minutes depending on your internet speed. Please note: Your templates will usually be downloaded to your 'Downloads' folder on your computer.

You will also receive an email from Funeral Templates with a link to your checkout page where you can download your files.

It says 'Exceeded Download Limit' on the download page but I haven't received my templates. What should I do?

This can happen if you click the download button multiple times before it’s finished downloading and then the system thinks you’ve reached the 5 download limit. Depending on your internet speed, it can take a minute or two to download so please wait a minute and then check your Downloads folder. If the files have still not downloaded, send us a message and we will email the templates to you directly.

I received a Zip file. How do I open my template?

When you download your template it will arrive in a Zip file (this is a file that contains your Microsoft Word or PowerPoint template plus the PDF help guide). Double click on the Zip file to open it and then double click on the folder to access your files. To make sure your Microsoft Word template opens in Word, we recommend you open Microsoft Word first, then click File>Open and select the Word template from your Downloads folder (open Powerpoint first for PowerPoint templates).

What software/program do I need to edit the templates?

You can edit the Funeral Programs, Prayer CardsBookmarksInvitations and Thank You Cards using Microsoft Word on a desktop or laptop computer. Microsoft Word is available for PC or Mac (the Mac version is called 'Microsoft Word for Mac'). Please note: The files will not load or edit properly with Google Docs, Mac Pages, Open Office or free Microsoft Word apps. 

You can edit the Funeral Welcome SignsSlide Shows and Photo Displays using Microsoft PowerPoint on a desktop or laptop computer. Microsoft PowerPoint is available for PC or Mac (the Mac version is called 'Microsoft PowerPoint for Mac').

What if I don't have Microsoft Word or Microsoft PowerPoint?

If you don't have Microsoft Word or PowerPoint you can download a free trial from the Microsoft website here.

Can I add more text?

Yes. All the text is editable so you can edit, move, or delete any of the text. To add any additional text boxes, it's best to copy and paste one that is already in the template as it has been set up correctly. 

Can I add more photos?

Yes. All the photos are editable so you can replace them with your own, add more or delete them. Included with your template files is a help guide with step by step instructions on how to do this.

Can I contact you if I need help editing the template?

Yes, you can send a message via the contact page and we will respond as soon as possible. There is also a video tutorial and a downloadable help guide available on the 'How to edit' page.

What are the payment options?
You can pay for your template using any of the following payment options:

MasterCard, Visa, American Express, Paypal or Apple Pay.

Do you offer refunds or exchanges?

Your satisfaction with our funeral templates is important to us and we work hard to create high quality products that are easy to use. Because our templates are digital products delivered via Internet download, they are non-returnable, so we generally do not offer refunds. 

However, if you change your mind about your purchase and you have not downloaded the template, we are happy to issue you a refund upon your request.

Refund requests made after you have downloaded our product are handled on a case by case basis and are issued at our sole discretion. Refund requests must be made within fourteen (14) days of your original purchase and will be processed within three (3) business days.

You can request a refund by sending us a message on our contact page here

Do you offer a printing service?

Funeral Templates does not print or deliver any physical products. You are responsible for proof reading, preparing and printing your templates.   

Can the templates be used for commercial use?

No. All templates are for your personal use only. You can use the funeral templates to make a funeral program or matching stationery items for a friend or relative. The templates cannot be resold or used in any part to make physical items for sale and cannot be distributed for free or made freely available online.