I'm sorry you had a problem adding photos to your template. With your template open in Microsoft Word on your computer, are you able to locate the Shape Fill tool to add your photos? When you double click the blue box, the Shape Format tab should be selected then click the little arrow next to the Shape Fill tool (looks like a paint bucket), select Picture and then choose a photo from your computer and click Insert.
By inserting your photos this way, you won’t need to delete the blue box because your photo should fill the blue box (not go over the top of it). You can then resize and crop the image if necessary by following the instructions in the Help Guide including in your order (click the photo, then click the Picture Format tab, then click Crop. Click and drag the photo to move it around within the frame).
If you prefer to follow video instructions, here's a link to a video on how to add photos using the Shape Fill tool in Word:
https://youtu.be/P98fCK-rDTg
Please let me know if you need any more help.
With thanks,
Matt