Your satisfaction with our funeral templates is important to us and we work hard to create high quality products that are easy to use. If you're having technical issues with the template and need some assistance, please contact us and we'll do our best to help you as quickly as possible.
Because our templates are digital products delivered via Internet download, they are non-returnable, so we generally do not offer refunds. However, if you change your mind about your purchase and you have not downloaded the template, we are happy to issue you a refund upon your request.
Refund requests made after you have downloaded our product are handled on a case by case basis and are issued at our sole discretion. Refund requests must be made within fourteen (14) days of your original purchase and will be processed within three (3) business days.
You can request a refund by sending us a message on our contact page here
or by email here: firstname.lastname@example.org